We’re here for every wag,
bark & meow.
Booking question? Treat recommendation? Worried about a wobble? Whatever it is, our care team is one tap away — and we genuinely love hearing from you.
Hi! I’m Maya. How can I help you and your pet today?
Looking for a sitter for Biscuit next weekend ✨
Lovely! I see 6 vetted sitters near you. Want me to share their profiles?
Three friendly doors into the same warm room.
Chat, call, or email — whichever feels easiest. Every channel goes to the same caring team that already knows your pet’s name.
Live Chat
Average reply: 3 minutes
The fastest way to reach a real human. Perfect for booking help, account questions, or just saying hi.
Call Us
(415) 555-PAWS
Prefer a friendly voice? Our care line is open 7 days a week — no menus, no holds, no robots.
hello@fyfyslove.com
Got a longer story or need to share documents? Drop us a note — we’ll reply within 4 hours.
Outside business hours?
Leave a message anytime — your inquiry lands at the top of our queue first thing in the morning. For urgent pet concerns, see our 24/7 emergency line below.
Tell us a bit about your pet’s world.
Pick a category so we can route your note to the right teammate. The more we know, the more helpful we can be — there are no wrong questions here.
No bots, no canned replies. Each message goes to a Fyfyslove care specialist who has lived with pets — and probably has fur on their sweater right now.
Trusted pet care in 200+ cities & growing.
From brownstones to Bay Area bungalows — Fyfyslove pros are nearby, ready to walk, sit, train, and groom. Don’t see your town? Let us know and we’ll prioritize it.
Tap a region on the map to switch — every city below has at least 50 background-checked pros.
- San FranciscoActive
- Los AngelesActive
- SeattleActive
- PortlandActive
- San DiegoActive
Pop by the Fyfyslove HQ — pets very welcome.
Our home base is part office, part community space. Bring your pup, grab a coffee, and meet the team. We host monthly meetups for new pet parents — no appointment needed.
90 Joo Chiat Road,
#02-01, Singapore, Singapore
- Monday – Friday9:00 am – 8:00 pm
- Saturday10:00 am – 6:00 pm
- Sunday11:00 am – 5:00 pm
- HolidaysLimited hours · Check our IG for updates
Live chat & phone support stay open later — see the .
2-hour metered spots on Atlantic Ave, free parking after 7pm and all day Sunday.
2-minute walk from Atlantic Av–Barclays (B, D, N, Q, R, 2, 3, 4, 5, LIRR).
Pet-friendly seating, free oat milk lattes, and a treat jar that's never empty.
Care that’s actually responsive.
We track every reply time and publish it here. No promises we can’t keep — just a team that genuinely cares about getting back to you.
Live Chat
95% answered in under 5 minutes
Phone
88% answered on first call
97% of emails resolved in one reply
Fast first response
We aim for under 5 minutes on chat, under 4 hours by email — even on weekends and holidays.
Real, trained humans
Every specialist completes 80+ hours of pet-care training. No outsourced call centers, ever.
Around-the-clock for emergencies
Urgent pet concern? Our 24/7 vet hotline is staffed every minute of every day.
Don’t feel heard? Escalate to a manager any time — we’ll respond personally within 24 hours.
If something feels wrong — don’t wait, call.
Our 24/7 Care Line is staffed by licensed veterinary technicians, every single hour of every day. If your pet needs help right now, we’ll triage with you and get you to the nearest open vet — fast.
Stay calm — your pet feels you
Take a slow breath. Move them to a safe, quiet spot if you can. Don’t try to handle a panicked pet alone.
Call our 24/7 Care Line
A licensed vet tech picks up in under 60 seconds, day or night. We’ll triage and route you instantly.
We connect you to the closest vet
We coordinate with your nearest open clinic, share your pet’s history, and stay on the line.
- Difficulty breathing or pale gums
- Sudden collapse or seizures
- Suspected poisoning (chocolate, plants, meds)
- Severe bleeding or a deep wound
- Bloated abdomen or non-stop vomiting
- Heatstroke or unable to stand
The Fyfyslove Care Guarantee covers up to $1,000 in emergency vet bills for any pet booked through our platform. You’re never alone.
Not life-threatening? Our chat team handles non-urgent worries (limping, picky eating, odd behavior) within minutes.
Open chat insteadThe questions our care team hears most.
From response times to data privacy — quick answers below. If yours isn’t here, our chat is genuinely the fastest path.
On live chat, our average is 3 minutes — even on weekends. Email gets a real reply within 4 hours during business hours, or first thing the next morning. If you've waited longer, please write to escalate@fyfyslove.com and a manager will reach out within 24 hours.
Use live chat for the fastest help, or message your sitter directly through the booking thread. Most cancellations are free up to 24 hours before — and we'll always show you the policy before you confirm.
Yes! Every Fyfyslove member gets free 24/7 access to our partner vet network for quick questions (Is this rash normal? Can dogs eat peanut butter?). Call our Care Line and we'll connect you with a licensed vet in minutes.
Wonderful — we love meeting new pros! Pick the ‘Become a pro’ category in the contact form above and tell us a little about your experience. Our pro onboarding team replies within 2 business days with next steps.
Choose ‘Account & billing’ in the form above, or call our Care Line directly. Reports go to our trust & safety team, who respond within 4 hours and never close a case until you feel resolved.
Yes — our chat supports English and Spanish, with on-demand translation for 14 more languages including Mandarin, French, Tagalog, and Korean. Just type in your preferred language and we'll meet you there.
Press inquiries: press@fyfyslove.com. Partnerships, brand collabs, and rescue org sponsorships: hello@fyfyslove.com with ‘Partnership’ in the subject line. We try to reply within 2 business days.
Always. We never share your contact details, pet records, or addresses outside of the people directly helping with your request. You can request a full data export or deletion anytime from your account.
When you reach out, you’re in good hands.
“Our chihuahua Pepper had a scary night and I called the Care Line at 2am. The vet tech was so calm and walked me through everything until we got to the ER. I’ll never forget that.”
“Booked a sitter through chat in literally 4 minutes. They asked all the right questions about Mochi’s asthma and matched us with someone who’d cared for cats with the same condition.”
“Reached out about my hamster Toast — most platforms ignore small pets. Fyfyslove’s team replied with three care guides AND found a sitter. They actually care about exotic pets.”
Why families keep coming back
Verified, friendly humans
Every support specialist is background-checked and trained in pet behavior, first aid, and de-escalation.
Vet-network on call
Free 24/7 access to licensed veterinarians for any urgent question — included with every membership.
Care Guarantee
We cover up to $1,000 in emergency vet costs and offer free rebooking if anything ever feels off.
Privacy-first by default
Your messages, pet records, and home details stay locked down — never shared, never sold.
Still on the fence? Just say hi.
No pressure, no sales pitch — just a real human ready to help you and your pet feel taken care of.
Hang out with our pack online & off.
Some of the best advice on Fyfyslove comes from other pet parents. Join the chat, share your wins, learn from theirs.
Instagram
184k@fyfyslove
Daily pet photos, behind-the-scenes from sitters, and the occasional Pickles cameo.
FollowYouTube
62k/fyfyslove
Vet-led training tutorials, sitter day-in-the-life vlogs, gentle care guides.
FollowFacebook
98k/fyfyslove
City-by-city pet parent groups, lost-pet alerts, and weekend meetup invites.
FollowX / Twitter
41k@fyfyslove
Status updates, customer wins, and the freshest pet science we can find.
FollowThe Fyfyslove Pack
12,400+
A friendly Discord for pet parents to swap tips, share wins, and get questions answered by Fyfyslove vets and trainers — free to join.
Monthly New-Pet Meetup
Every 1st Saturday
Casual hangout for first-time pet parents. Coffee, treats, no judgment, and a Q&A with one of our vets and trainers.
Fyfyslove Stories
60,000 subscribers
Twice a month: rescue stories, science-y care tips, and exclusive shop perks. No spam, easy to unsubscribe.